Green fee refund protection

Play with peace of mind – even when plans change

Golf trips are meant to be enjoyed, not worried about.

With Green fee refund protection, you can protect your green fee if something unexpected prevents you from making your tee time.

If life gets in the way, you may be entitled to a refund.

What is Green fee refund protection?

Green fee refund protection is an optional add-on you can choose when booking your tee time on OnTee.

It allows you to apply for a refund of your green fee if you’re unable to play due to certain unforeseen and legitimate reasons – such as illness, travel disruption or severe weather.

Why add Green fee refund protection?

Because sometimes things happen.

By adding protection, you don’t have to gamble on the unexpected. You get extra flexibility and peace of mind, especially when booking in advance or travelling to play golf.

Key benefits:

  • Protects your green fee if you can’t attend
  • Covers a wide range of unexpected situations
  • No excess or deductible
  • Quick and straightforward refund process
  • Claims handled by a dedicated refund specialist

What situations are typically covered?

You may be eligible for a refund if you can’t attend your round due to events such as:

  • Accident or sudden illness (you or a dependent)
  • Travel delays beyond your control (e.g. delayed flights)
  • Severe weather preventing travel
  • Emergency situations at home (fire, flooding, etc.)
  • Other serious unforeseen circumstances

A full list of covered and excluded reasons is available in the Terms & Conditions.

How does it work?

  1. Add Green fee refund protection when booking your tee time
  2. If something unexpected happens, submit a claim online
  3. Provide supporting documentation
  4. Once approved, your refund is processed quickly

Good to know

  • Protection must be added at the time of booking (it can’t be added later)
  • Claims must be submitted within 60 days of the scheduled round
  • The protection fee itself is non-refundable

How To Apply For A Refund

Simply email help@securerefunds.com within 60 (sixty) days of the Round of Golf. Please include the information below in your email as part of your refund request:

  • A copy of your booking confirmation
  • Full Name and Address
  • Contact Details i.e. Phone, email
  • Date of Booking
  • Booking reference
  • Reason for refund application
  • Date of Incident
  • How many Green Fees were unused
  • Value of unused Green Fees
  • Provide supporting documentation

Want the full details?

For complete information on what’s covered, exclusions, and how claims are assessed, please read the full Terms & Conditions.